FAQ
Questions? We've got answers.
Can't find what you're looking for? Call or text us at +1 (718) 850-0060.
What kinds of cars do you work on?
Everything from daily drivers to exotics — Lamborghini, Ferrari, Porsche, McLaren, BMW M, Mercedes AMG, Audi R8, Nissan GT-R, Rolls-Royce, Jaguar, and more. Transmission work is our specialty across all makes.
Do I need an appointment, or can I walk in?
Appointments get priority, especially for exotics and transmission work. Give us a call or book online and we'll get you in as soon as possible.
How does pricing and authorization work?
We diagnose first, then text you a clear breakdown of the work and total cost before touching anything further. You reply YES to authorize — no surprise charges.
What's included in a membership?
Silver, Gold, and Black Label memberships all include 1 free oil change plus priority scheduling, with higher tiers adding concierge pickup/drop-off and a dedicated service advisor. See the Membership section on the homepage for current NYC pricing.
Do you offer loaner cars or pickup/drop-off?
Concierge pickup/drop-off is available on our Black Label membership. Ask us about options for other service visits.
How will I get updates on my car?
We text and call with honest updates and realistic ETAs — no radio silence while your car's in the shop.
Where are you located and is there parking?
87-01 104th St, Richmond Hill, NY 11418. [Parking details to confirm with Alvin before publishing.]
What are your hours?
Currently listed as Mon–Sat 9am–7pm, Sun 10am–3pm as a starting point — to be confirmed with Alvin before this goes live.
Note for the team: answers above are placeholders based on a standard shop FAQ template — confirm parking, hours, and loaner-car policy with Alvin before publishing.